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Who We Are
Spectrum Merchant Services began in 1998. We are a debt-free privately held company, with a management team having over 60 years of experience in the electronic payment industry. Spectrum has processed over 50 million transactions valued at over 8 billion dollars.
Since 2003, Spectrum has consistently been ranked within the top 100 merchant acquirers in the U.S., according to the Nilson Report. In 2007, 2008, 2009 and 2010, Fortune’s Inc. 500 Magazine awarded Spectrum with the distinct honor of being ranked as “One of The Nation’s Fastest Growing Privately Held Companies”.
Uncompromising Values
We believe in managing the expectations of our clients by initially disclosing all costs and terms of an agreement as well as quoting realistic outcomes and time frames. We will always tell the truth, whether its good news or bad. We believe in doing what's right every time, whether it benefits us or not. Basically, doing to others what we would have them do to us.
Our Secret to Success
One of the foremost reasons for SMS’ continued success and growth is due to the goals we set and the priority we place on those goals. Contrary to traditional corporate planning, the first goal ever established was not related to a certain level of sales or revenue. Instead, we determined how much we would like to contribute to various local and international humanitarian ventures.
This upside down, or as we consider it, “Right-side up” business plan directs our efforts and shapes our strategies. These “Giving Goals” are a driving force and foundation upon which all other goals are based.
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Philanthropic Endeavors
We truly desire that a relationship with SMS has left a person, a company or a community better off than when we first met them. We are committed to creating a positive global impact as a result of our success and the success of our clients.
Each year, SMS donates a significant portion of its revenues to ministries and outreach programs in the U.S. and throughout the world. In addition to the financial contributions, the owners and staff embark on trips to bring food, clothing and hope to people in need. Some of the countries visited include: India, Mexico, China, Vietnam, Indonesia, Thailand, South Africa, Nepal, Malaysia, Indonesia, Trinidad, Venezuela, Sri Lanka, Egypt, New Zealand, Australia and the Philippines.
SMS is committed to making a difference in our industry and around the world, one transaction at a time!
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Value Proposition
At SMS, we combine our industry knowledge with technical expertise to create innovative and cost-effective payment processing solutions for our clients. We strive to increase business velocity, staying ahead of our client’s needs and in front of the market with innovative payment processing solutions that deliver a rapid increase to their bottom line. Our clients consider SMS their partner since we deliver what we promise and are committed to their success.
“Our Focus is Your Success”
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Strategic Differentiation
Spectrum is a direct wholesale processor. Unlike most of our competition who outsources critical processes and submit their business through other service providers, SMS manages the entire sales and support processes internally. From underwriting and risk management, to terminal deployment, technical support and customer service, we handle it all in-house.
Another strategic difference is the fact that SMS owns its own BIN and ICA with Wells Fargo. These key differentiators result in the highest possible level of control and flexibility for SMS, which ultimately benefits our clients.
Strategic alliances, attained by collaborating and partnering with the industry’s best of breed companies, allow SMS to quickly deliver the best solutions for our clients. The strength of our relationships with market leaders such as First Data USA, TSYS, Verifone, Hypercom, and Wells Fargo is well publicized. Nevertheless, our track record of forging early relationships with emerging technology companies is equally impressive. Our combined resources and innovations provide increased client satisfaction and reduced risk in new technology deployment.
SMS clients are supported 24 hours a day, 365 days a year by passionate and dedicated client-centric professionals, with integrity and of remarkable personal accomplishment. The SMS support team has an average of thirteen (13) years of payment industry experience per person, and they are constantly learning and deploying new skills and offering new solutions to our clients.
Our strategic strengths and uncompromising values are the competitive advantages upon which our reputation is based. They are built from our beliefs and the expectations we set for ourselves. They allow us to propel ourselves beyond our competitors into a category all our own.
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Successful Relationships
We consider both our merchants and our sales representatives as our clients. Each year, virtually all of our most significant clients renew their relationship with us to assist them in deploying innovative solutions to address new business challenges. Their overwhelming satisfaction with SMS is evident by the numerous referrals we receive. We support our client’s operations in all fifty states, seamlessly delivering the same results-driven solutions wherever they do business. Our clients rely on our nationwide capabilities to address their business needs. We are focused on developing client relationships for life, and the relationships we build are based on integrity, insight, commitment, and accomplishment.
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Enterprise Solutions
Spectrum offers a wide array of payment processing solutions including:
- Processing for all major credit cards (MasterCard, Visa, American Express, JCB, Diners, DiscoverCard)
- Processing for all major Debit /Check-card networks
- E-Commerce
- Check Processing
- ACH Processing
- Business to Business (B2B)
- Recurring Payments
- Point-of-Sale Terminals (Verifone, Nurit, Hypercom, Exadigm)
- Wireless Processing (via Blackberry, cell phones, hand-held terminals)
- PC Products (PC Charge, IC Verify, Micros, Squirrel and more)
- Gift Cards
- Loyalty Cards
- Petroleum Cards
- Electronic Benefits Transfer (EBT)
We support the latest technology to process transactions from start to finish, safely and securely in a CISP and PCI compliant environment.
Merchant Cash Advance Program
In addition, SMS has partnered with industry leaders within the receivables financing market to offer merchant cash advances of up to $500,000. We realize that getting approved for traditional business loans has become increasingly more difficult. SMS works with our funding partners to provide "credit card receivables financing" to restaurants, retailers and small businesses secured by the cash flow from the client’s future credit card transactions.
Assisting our clients in obtaining additional working capital is in line with our desire to bring tangible value to our clients, and therefore is a natural fit in our product suite.
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